Refund policy
Last updated: 6 September 2026
This policy applies to retail purchases from Mum Where’s My Cards, a trading name of South Thames Trading Company Ltd.
Changing your mind
You may cancel an online order within 14 days after the day you, or someone nominated by you, receives it. You do not need to provide a reason.
To cancel, email hello@mumwheresmycards.com with your name, order number and a clear statement that you wish to cancel. You may also use the cancellation form below.
After notifying us, you must return the goods within 14 days.
Returning an item
Unless an item is faulty, damaged or not as described, you are responsible for the return postage. We recommend using suitable protective packaging and obtaining proof of postage.
Return items to:
South Thames Trading Company Ltd
66 Paul Street
London
England
EC2A 4NA
United Kingdom
Please contact us before sending a return so that we can identify it correctly.
You may inspect an item as you would in a physical shop. We may reduce a refund where handling beyond what is reasonably necessary has diminished the item’s value. Opening trading-card packs, boxes or tamper-evident product seals can significantly reduce their value.
Faulty, damaged or misdescribed goods
If an item arrives faulty, damaged or materially different from its description, email us as soon as possible. Please include your order number and a description of the problem; photographs may help us resolve it quickly.
We will provide the remedy required by UK consumer law. Where a return is required because an item is faulty, damaged or misdescribed, we will arrange or reimburse reasonable standard return postage.
Nothing in this policy limits your statutory rights.
Refunds
For an accepted change-of-mind cancellation, we will refund:
- The price paid for the returned goods.
- The cost of our least expensive standard delivery option.
Additional amounts paid for express or enhanced delivery are not refundable unless the order was faulty, damaged or misdescribed.
We may withhold the refund until we receive the returned goods or evidence that they have been sent back. Refunds will be made within 14 days of that point, using the original payment method and without a refund fee.
Cancelling before dispatch
Contact us immediately if you wish to cancel an order before dispatch. If it has already entered the delivery process, you may need to receive and return it under the procedure above.
Model cancellation form
Complete and return this form only if you wish to cancel your contract:
To: South Thames Trading Company Ltd, 66 Paul Street, London, England, EC2A 4NA
Email: hello@mumwheresmycards.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Signature, if submitted on paper:
Date: